VIOLATION OF MY PERSONAL RIGHTS/CONSUMER RIGHTS AND CREDIT PROFILE

I have a personal account with FNB and then suddenly a week ago i received an in contact message on my app informing me that my loan statement is ready. Upon investigating i learn that in Apr 2022 a new loan was added to my profile,

Im shocked because i do not qualify for vehicle finance by my bank but in April they approved a loan on my behalf. NO ONE AT FNB CAN TELL ME WHERE THE MONEY FOR THIS LOAN WAS PAID TO IN APRIL 2022 BECAUSE IT SURELY DIDNT REACH MY ACCOUNT!!!!! Now i must be sent from pillar to post and no one at FNB can tell me a thing!!!!

FNB has missed the memo that doing things WITHOUT MY PERMISSION IS A DIRECT VIOLATION OF MY PERSONAL RIGHTS!!!!!!!! and no one has answers for me. So i will continue screaming until someone competent enough at FNB will tell me where this money is that i supposedly gave them permission to load onto my name!

#FRUSTRATED!@!