LZ
Llewellyn Z

1 reviews | Active since Jul 2011

05 Nov 2015, 17:52

Vindictive Private Banker

After being with FNB for almost 2 Decades, I decided to close my FNB Private Banking account, Savings accounts, and business accounts due to absolutely poor service (which is an understatement) and f r a u d. Ive been instructing my 'private banker' Melanie Barnard to close off personal accounts from the 26th of October. Either she is not available, or she refuses to follow through on my instructions. There is an absolute complete disregard for my instructions as 'a paying client'<br> <br> The fact that they are refusing to close my accounts is e x t o r t i o n as they want to keep milking bank fees from me for as long as they possibly can. <br> <br> This bank, even with a private banking account, provides the worst service and not only ******s money from its clients, but *****s from them as well. As such I will not be liable for any costs associated with the account as of 2 November.<br> <br> I am absolutely mesmerized by the service Ive received from INVESTEC. I would advise any person to move over to INVESTEC. <br> <br> In this day and age, you surely get what you pay for. <br>

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply06 Nov 2015, 07:57
Official
Hello XyN,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 806830.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)