Video Footage

Care ***<br> <br> I have been told that it was due to negligence whereas i did not disclose my PIN number to anyone when a certain amount of money was withdrawn from my account. Therefore, my complaint was closed and no further investigation was done eg. video footage or anything.<br> <br> I requested for Video footage and i was told the matter has been escalated to that department for further investigation and i am still waiting.<br> <br> Regards,