Victimization

I am being discriminated by FNB. I am submitting my claims, complains and they are not being taken seriously. The consultant who is working on my claims she has already made her on decisions not to finalize my claims. I've had bad service with FNB Life Hospital before but recently it the worse. On Monday i sent documents and she asked my info i also sent but i called more than 5 times and everyone saying the assessor will call you back. At 12:50 I called i was advised the assessor set a reminder in the morning to call at 13:00 cause she needed day to day files. Mind you the CMR already cost R700 and now on top of that i need to pay for day to day files. She didn't call me back this i heard from the agent (SYA) what the assessor had jotted. Nonetheless, I had to beg the hospital for the file by the grace of God there were available yesterday. Yesterday i scanned sent them through to FNB copies fnblife claims and complain this was at 13:38 and 13:50 I called your call centre there were confirmed received. This morning i called the call center and ask to speak to the assessor because there was still no tangible feedback. She calls me and says she only received doc 16:33. And yet there were confirmed. I have to wait another day for my claim to be finalized. Is FNB aware that there are kids who are not fed because there are waiting finalization of this claim. Are our claims finalization based on the mercy of the assessors now no longer validation? You need to feel victimized and beg the assessor to get feedback. I can't afford another day.