Victimised, financially abused and psychologically traumatised by FNB

Following my previous review on FNB posted on 08/09/2022, I received a call from FNB. I was told that FNB had cancelled my mandate for the debit order. I asked how this is possible. I had signed a debit order for a reason. The lady could not tell me whey FNB would cancel their own mandate on their own loan with their own bank. I was only told that I owe FNB money because the debit order did not go through. She did apologise for the inconvenience. .... I told her that I expect a full report in writing and that I want a transcription of the call that they always tell is being recorded. I have not received any report as to how and why FNB decided unilaterally to cancel my debit order. I did not get the transcript of the call, nor did they tell me how they will fix THEIR mistake. I will not pay arrears as this is not my fault. I am tired of being victimised by FNB. This debit order disasters have been going on since February 2022 and still they don't fix their own system.

I was given a brush-off response this morning.

Good day Miss Teresa Bascerano, Thank you for bringing this matter to our attention. Please note that we tried to contact you to no avail. Kindly be advised that there was an error submitting the debit order for your FNB Loan account and the matter has been referred to our IT department to resolve the issue accordingly. The payment of R 3,659.00 was made into your savings account and not your FNB Loan account. Your FNB Loan account is in arrears with R 6,591.16, you may contact our Collections department on *** to conclude a repayment arrangement. We apologise for the delayed response and any inconvenience this may have caused. Should you require further information please do not hesitate to contact us again.

The above does not cut it. This is not what I requested on the 8th of September. FIX IT, FNB! YOU DID THIS!