aK
abdul K

1 reviews | Active since Dec 2014

08 Feb 2018, 21:51

Victimisation

I spoke too soon now I am being victimised In terms of closure looks like that's the price I'm paying for using this platform as a corrective measure,so people are not allowed to complain and share their experiences and views. Now I face the repercussions. I have been asked to forward proof that I have been approved in terms of a mortgage loan and to support this statement I have submitted two supporting documents from two seperate reputable firms, (attorneys) one being from the seller of the property which is mentioned on the otp a statement of account and tax invoice the remainder of the loan amount reflects as a Cr and the other firm being my mortgage loan lender bond registration attorneys which gave a confirmation bond letter incl bond number all the relevant info, I mean would I even posses these if I wasn't approved?? And more so there is sufficient contact numbers and clearly state PLEASE FEEL FREE TO CONTACT US, SHOULD YOU HAVE ANY QUERIES. if someone can relate to this please reply I AM TRULY EXHAUSTED BY THIS PROCESS THE AMOUNT OF TIME AND AIRTIME SPENT and still not resolved.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply09 Feb 2018, 09:34
Official

Hello Arkhan19 ,

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department and I have requested that they provide you with feedback.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***