Victim of major ***** since August 2024, no resolution or police support. Card swap from 18 Nov 2024 still unresolved after a month.

Here's a modified version of your complaint with a clear and professional tone:

Since August 2024, I have been a victim of a significant ***** case, yet no resolution has been provided to date. Even worse, no assistance has been offered to provide details that could help the police identify who stole the money.

Additionally, my card has been swapped three times. The most recent replacement, initiated on 18 November 2024 at the Sandton FNB branch, was promised to be resolved within five working days. However, it has now been over a month, and nothing has happened.

This situation is unacceptable and requires urgent attention.