1 reviews | Active since May 2015
Victim of a Heist
<p>Recently i was a victim of a heist at FNB where my safety deposit box was ******. The theft occurred at the Randburg branch on Sunday the 18th December 2016. Just a heads up to anyone who believes you are dealing with a caring, compasiionate bank - you are not. Not even an apology, no personal service, poor communication (found out 10 days after the fact) not to mention they hide behind red tape. My box was stored in Fourways for over 2 years and moved without my permssion or being informed - I have now lost items of sentiment that can never be replaced in value or item. Poor perfromance with a bank i have so highly rated. Private banker - not a word from him, what is the point. Google the events and look at the story - something out of a low budget movie when it comes to their security. Shame on you - and then - another heist in Parktown not even two weeks later. </p>
Good day Mr. tom Carter
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
Good day Mr. tom Carter
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
