DZ
Donald Z

1 reviews | Active since May 2015

21 May 2015, 12:25

VERY VERY VERY POOR SERVICEi

I opened a new business cheque account with Fnb over 1 month ago, after having completed the necessary documents and sending in all FICA documents. I received my E-bucks card via post at the physical address in Johannesburg. My debit card was cancelled twice and I was told that it was because the courier company couldnt get a hold of me for delivery. On 4 May 2015 my second card was cancelled and after this i then decided to investigate and discovered that my contact cell number was incorrect and the delivery address was now Pretoria. As at 20 May 2015, i was told that the card will be delivered to the correct address, I have spend my morning today calling Fnb and the courier with waiting times in the call centre queues of average 15mins and calls being ended and me redialing again-and again and again! My record to Fnb call centre should reflect the number of times I have called about my card!!!

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply21 May 2015, 13:11
Official
Hello donzv,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 687657.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)