Very very very poor service

Fnb dont use emails any more you must use secure chat wich takes 5min begire someone can talk to you.the only way to contact them is yoi must phone them make sure you have enough airtime.i ask them to email or call me to descuss my problem i have to call them a month later and listen to a weak excuse they gave me as long as they took my money i dont have do much trust in fnb but no i feel like going to another bank thst doesnt promise alot and i will understand why i can poor service. Fnb is very dissapointing i will close my account tomorrow and go somewhere else .