Very Very Very Poor Customer service

FNB customer service is detorating has time goes by. I was offered a credit card on my FNB app. I completed the application on my FNB app on the 27/04/2026 and I was requested to upload my salary slip which was done the next day. A week later a lady called and told me that I need to forward my 3 months bank statement and she gave me an email address, she told me within 2 days the credit card will be active, on the 3rd day after submitting my bank statement I called the call Centre I was transfered to 4 different agents until I spoke to a guy and he stated that I should submit my salary slip with my bank statement, and the credit card will be active by that afternoon. I can view the credit card on my FNB app, but it's not active. It is now been 2 weeks since I have app**** for the credit card and I am still awaiting for it to be active.

I honestly thought that FNB would improve there customer service, the communication is so poor, the call center agents are confused and keeps on redirecting my call. I am not even able to track my application on my app. I am hope that they activate my card soon, the manner in which this process is been handle us very poor.