VERY VERY VERY BAD FNB FNB FNB service

I've been trying to reverser an ewallet payment since 05.05.2022 First on the FNB app - which eventually was told it cannot be done. Then the call centre. And here each time I get to an agent (speking to someone) - I get transferred because its not the correct department. Each wait is about 20min!!!!!!!!!!!!!! following instruction. Before you get to speak to someone. Then the Last person this morning - TSUMBEDZO MAINGANYA. Says i dont see your ewallet. Then further on in the conversation miracliously sees it. NOW im told it's to late for it to be reversered. They can only deal with the recipient of the ewallet (which was not drawn yet). So me -the FNB client- cant do anything.