Very very Unhappy customer

I have been a customer of FNB for more than 15 years as I moved from Standard bank to them and as we speak right now our house, cars and personal accounts are with them.

Four years ago after hearing my colleagues (with Standard bank, Nedbank, Absa bank) as to how they are capable to pay more on their mortgage bonds and still be able to access those funds with ease in times of need. This apparently helps them **** the interest quickly and be able to pay their bonds quickly subsequently access this funds as they will.

I then requested the same facility from FNB home loan and followed the right process by filling the necessary forms. My request was effected but not to my satisfaction. I complained and was promised that would be fixed. Still to date this flexi option has not been effected. Right now I want to access my pre-paid funds asap and I am being required to fill in forms. How dare they do this to me when I requested an ease of this administration 4 years ago. When I called them to request this facility I made it clear that I was receiving huge sums of bonuses that I wanted to deposit into this account so as to be able to pay my bond quickly.

I have been deprived this opportunity by their *********** staff for all this years. I feel so frustrated with the FNB home loan and feel discriminated.

Please check my profile for more info on this request.