AH
Alexza H
1 reviews | Active since Jan 2019
07 Jan 2019, 13:56
VERY VERY UNHAPPY!!
I have had the WORST experience with FNB
On the 28th of November I app**** for a Smart Housing plan loan.
FNB then captured my details incorrectly. I was originally approved for the loan. I was then informed the application will need to be reprocessed with the correct employer details.
In December 2018 I resubmitted the application and it was approved.
After numerous calls and emails to FNB I was told I have to wait another 5 days for it to be processed.
Why should I wait if FNB was at fault in the first place!!!!!
No body has tried to sort this out for me and to assist me!
This is pathetic service the more I deal with FNB as a bank the more I regret choosing them as a Bank.
Helpful (0)
Replies (1)0
Replies (1)
FNB (First National Bank)'s replyOfficial
08 Jan 2019, 11:56Good Day Mrs. Harris,
Thank you for taking the time to bring this to our attention. We would like to sincerely apologize for all the inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department with *** who will investigate and provide you with feedback.
Kind Regards,
Firdoze Khan
Hello Peter Complaints Team
*** (option one)
Thank you for taking the time to bring this to our attention. We would like to sincerely apologize for all the inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department with *** who will investigate and provide you with feedback.
Kind Regards,
Firdoze Khan
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply08 Jan 2019, 11:56
Official
Good Day Mrs. Harris,
Thank you for taking the time to bring this to our attention. We would like to sincerely apologize for all the inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department with *** who will investigate and provide you with feedback.
Kind Regards,
Firdoze Khan
Hello Peter Complaints Team
*** (option one)
Thank you for taking the time to bring this to our attention. We would like to sincerely apologize for all the inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department with *** who will investigate and provide you with feedback.
Kind Regards,
Firdoze Khan
Hello Peter Complaints Team
*** (option one)