Very very poor service, personal not trained?

I am with FNB for 7 months. I was with ABSA for 39 years and decided to 'UNSTEVE\ myself not because of poor service from ABSA but purely because of costs. Now I now why ABSA are more expensive..the do train their staff and FNB?? When I open my account with FNB I wanted to connect my credit card with my ebucks which the consultant didnt do. I lost poinst and only after I complained on Hello peter they sort out my prob