Very very ***********!

On 30/11/2015 I sent an email to cancel the contract that was sold over the phone. It was supposed to start in 12/2015 so I gave FNB enough notice to terminate the said contract. To date I have never received any feedback & on 08/01/2015 I got an SMS to say that my number has been successfully upgraded . That is nonsense, how can my number be upgraded when I cancelled the damn contract before it started! This morning I get a notification that R94 has been debited from my chq acc for the stupid contract! I am furious that I have never received any response when I sent an email cancelling the damn contract & they decide to continue upgrading my number & debiting without my consent on a date I never even authorised. I am very very very ****ed with this kind of service & I want my number to be removed from their records because I am not interested in any Fnb connect service & I want compensation for debiting my acc without authorization!