mM
malingazanele M

1 reviews | Active since May 2017

08 May 2017, 18:56

Very very bad service FNB Victorian centre

<p>I had a very bad service @ Heidelberg FNB Victorian,I arrived at 13h00 for my pun activation but I was assisted at 16h35 just for my pin activation. people who came after me were assisted snd it was more than 5 to 6 of us who were struggling for assistance.Please let the staff earn or be taught Client service</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply09 May 2017, 08:35
Official

Good day Ms. zanele malinga

Thank you for bringing this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.

We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.

Thanks regards

Rahim Salamaan

FNB Hello Peter Complaints Resolution

(W): ***