ZP
Zikona P

1 reviews | Active since Jun 2016

29 Jun 2016, 06:18

VERY VERY BAD SERVICE BY FNB CLAREMONT!!!!!!!!!!!!!!!!!!!!

<p>My brother went to the Claremont branch to request a transfer of funds from him to my FNB account. The consultant who helped me accidentally put him in a 32 day notice account. When he asked them to reverse it, they told him that they will charge him a penalty of R250. How can you charge someone if it is your fault. I want my brother's funds reversed to his bank account or HELL WILL BREAK LOOSE. It's sickening what this bank has done. They already charge us exorbitant amount of fees and now we have to pay for their mistake. If this does not get their attention. I will use all my social media accounts to get my message across.</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply29 Jun 2016, 07:07
Official

Please accept our apologies for the disappointing experience and the unnecessary concern caused.

Thank you for taking our call earlier, as discussed we're already liaising with our relevant departments to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.

The reference for your complaint is 951422.

Kind regards

Complaints Resolution

Daffnie Govender

Email address: **********

Tel number: ********** (option one)