Very Very Bad Service

On the 3rd of February I app**** for FNB Mobile deal R399 - Unlimited calls. I tried to activate the card but could not port my number because I still have to wait for my current MTN contract to finish. On 31 May I cancelled my MTN Contract and change number to Pay as You Go. I first used up all the data and free calls on MTN before I tried to activate the FNB sim card. On Monday I entered the card into my phone port the number just to find out it is a pay as you go number. I phoned and was told it will take 24 Hours. Tuesday I phoned again and was told it will take 48 Hours. Wednesday I phoned again and spoke to Gladwin (Ref RT ********** 23675) he made the call URGENT. Today I spoke to Katlego and she promised me Admin will phone me back before 12h00. At 12h20 I phoned again and spoke to some rude person that told me to be patient the call will be handled. In the mean time almost R2000 was deducted from my account for this phone deal which never happened. Either pay me back my money or fix this problem TODAY (21/06/2018)