Very Very Bad experience with First National Bank ------ So dissapointed in my bank !!!!

<p>Terrible Terrible Service so Dissapointing!~ On the 9th of July I stopped at Caltex in Milnerton to draw money at the FNB atm. My card was swallowed and I received an sms that money was drawn at Absa in Milnerton total different address far from where I was.</p> <p>I went to FNB Branch to report is and I was told I have to wait two weeks for them to investigate they will call me back.</p> <p>I waited two weeks and went back to FNB in Parow, where I was told that there is no feedback, my card was with someone else at the time (Impossible!) and they will not pay back the money. I asked if this was investigated and if the cameras were viewed and the answer I received was:</p> <p>“I DON’T KNOW”</p> <p>It is now three weeks after my money was taken from my account after the card was swallowed at an FNB machine and FNB tellls me someone else had the card, the card was swallowed at the FNB machine in Milnerton at Caltex, how could someone else have it at Absa in Milnerton, they are not even close to each other.</p> <p>I have never been so humiliated in my life, no proper investigation was even done, no proper feedback and I was treated like a child or vagrant or something.</p> <p>Only I am working not my Fiance, we are suffering financially!</p> <p>Shame on you FNB!! Ive been with you for years!!</p> <p>I WILL DEFINITELY GO TO THE NEWSPAPERS AND Social media and wherever else I have to go until I get a satisfactory answer from you, this is absolutely ridiculous that First National Bank treats its customers like this!!</p> <p>Shame on you again!!</p> <p>Ernest Gustav Ellis</p> <p>First National Bank Paarden Island </p> <p> </p>