very useless service

Useless services, tried to downgrade my account since the 13/01/2022. Spoke to three difference consultant that failed to assist me all told me ill am called in 24hr. open a case with Zethu on the 13/01/2022 Ref *** still pending and no one called me. Spoke to Jonas ***) a week after following up told usual nonsense again of being called back after 24hrs. Called in on the 26th spoke to Tshepiso this one even said I must go to the branch after I told her that I dealt with 2 consultant before then after threatening to expose the uselessness of their call centre then told me someone will call me before 11:00. Today I spoke to the 4th consultant Nompulelo that really went all out cause of the tone of my frustration and pointing that FNB should not charge this account banking fees cause I requested downgrade on the 13/01/2022 she then open a new case(***) for me which I’m not happy with after she too say ill be called in 24hrs. I then called their useless complain department were I spoke to Thato (***) told her the whole story then likewise told me someone will call me after 24HRS. I have been banking with FNB for so many donkey years their services are horrible. Thabo Aphane ***