1 reviews | Active since Mar 2015
very upset with the service there!n bad attitude!
Fnb-Brakpan Branch<br> <br> Im so upset at the pathetic service and the rude consultants there! Went to get a replacement card, i went there early morning to get a consultant who wouldnt greet back nor tel me her name but instead opted to talking to her colleague who was not even ashamed to shout out how tired she was! N she definitly seemed less interested to be there!<br> <br> Very less energic the consultant did what i asked, from there, she doesnt communicate or advise that shes about to deduct money so i was left with a minus when infact i have money in my savings! Mind u, I had to ask her if there are any charges and i was going to transfer cash so that i dont end up with a minus that will end up charging me more! It was already too late! Then i was given a sheet to rate the service..as i filled it in, the very same consultant took it n she has the decency to ask why i rated her low!told her its to help improve the service!I mean she failed to greet,advise,SMILE?!<br> When i asked her to cancel the other account i was not using..with attitude she told me \its Deleted"! <br> <br> Im really unhappy i dont want to fetch my card from there! <br> <br> Carnival mall"
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to Banking Channels who will contact you shortly.
Complaint reference 663849.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to Banking Channels who will contact you shortly.
Complaint reference 663849.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
