VERY UPSET FNB CUSTOMER

IN FEBRUARY 2018 I REQUESTED FOR MY DEBIT ORDER DATE TO BE CHANGED TO AVOID NO PAYMENT DUE TO insufficient FUNDS IN MY ACCOUNT ON THE DATE OF THE ORIGINAL DEBIT ORDER. THIS WAS NOT DONE AS REQUESTED WITCH RESULTED IN ANOTHER NO PAYMENT DUE TO SOMEONE NOT DOING THERE WORK. I THEN THOUGHT WELL I HAVE THE REVOLVING LOAN I WILL TRANSFER R730 IN TO MY REVOLVING LOAN SO THAT THE 15% CAN BE AVAILABLE SO THAT I CAN TRANSFER IT TO MY WESBANK ACCOUNT. AFTER ALMOST A WEEK NO FUNDS AVAILABLE. SO I PHONED FNB JUST TO FIND OUT THAT THE FUNDS WAS NOT RELEASED DU TO MY RISK LEVEL THAT WENT UP BECAUSE OF THE NO PAYMENT ON MY WESBANK ACCOUNT. THEY THEN ADVISED ME TO GO TO MY NEAREST BRANCH AND SPEAK TO THE RISK MANAGER. I WENT TO THE BRANCH 2 WEEKS AGO, WITH ZERO SUCCESS, THEY WAITED FOR FEEDBACK AND SAID THEY WILL COME BACK TO ME. IN TWO WEEKS TIME I RECEIVED 1 E-MAIL BASICALLY TELLING ME WAITING FOR FEEDBACK AFTER I LEFT 5X MESSAGES AND EMAILED. NOW I MUST AGAIN EXPLAIN TO WESBANK WHY THERE IS NO PAYMENT AFTER SOMEONE AT WESBANK DID NOT DO THEIR JOB PROPERLY BY CHANGING THE DEBIT ORDER DATE AS REQUESTED BY ME. IT IS CHANGED NOW AFTER ANOTHER PHONE CALL TO WESBANK CALL CENTRE.