Very upset customer

I am sick and tired of fnb. Third time now that they take my money after I made arrangements with them almost 4 months ago so they never took thr money as per my arrangement with them. Now after 3 months they contact me this morning so I ask the lady to call me after two when I am on lunch so she phones me once just after 2 but I coulr not answer amd then not even a minute after she tries to call only once they take R1000 from my account. I am realy so tired of the **** service that I am experiencing with this bank. I tried to call them back since 10 past 2 I have been holding for over 20 min just to hear all the agents are busy... I am so upset..... I want my money back into my account...