CB
Cindy B
1 reviews | Active since Apr 2019
02 Jul 2019, 08:20
Very upset and disappointed with fnb
It seems like lately all I do is complain about fnb but seriously I cannot go on like this..I ALWAYS have issues when trying to get hold of someone to assist me I am ALWAYS on hold for almost an hour and then I still dont get the assistance needed like again this morning when trying to phone...And this time is because the amounts in my account is not adding up it is honestly like you guys have taken money from me as there is an amount that is out of my account without any reason. I am really getting tired of having to battle with you guys I have been a loyal client for many years and I am not getting any service from you
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Replies (2)
FNB (First National Bank)'s replyOfficial
02 Jul 2019, 11:54Good Day Cindy Bessinger
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department and feedback will be provided shortly.
I do apologize for any inconvenience caused.
Ref: ***NF
Regards,
Hello Peter Team
Tel number: ***
FNB (First National Bank)'s reply02 Jul 2019, 11:54
Official
Good Day Cindy Bessinger
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department and feedback will be provided shortly.
I do apologize for any inconvenience caused.
Ref: ***NF
Regards,
Hello Peter Team
Tel number: ***
CB
Cindy B's updateReviewer Update
03 Jul 2019, 10:45So a lady named Catherine Morgan did give me a call yesterday to try and assist with the amount that is missing out of my account, however she had to go and investigate this and she would have phoned me back through the course of the day. So up until today she has not phoned me back...THERE IS AN AMOUNT MISSING OUT OF MY ACCOUNT AND I AM NOT GETTING ANY RESPONSE, SOMEONE BETTER SORT THIS OUT ASAP
CB
Cindy B's update03 Jul 2019, 10:45
Reviewer Update
So a lady named Catherine Morgan did give me a call yesterday to try and assist with the amount that is missing out of my account, however she had to go and investigate this and she would have phoned me back through the course of the day. So up until today she has not phoned me back...THERE IS AN AMOUNT MISSING OUT OF MY ACCOUNT AND I AM NOT GETTING ANY RESPONSE, SOMEONE BETTER SORT THIS OUT ASAP