Very upset!

Because of unforeseen circumstances one of my FNB Accounts fell in arrears. I went into Springs Branch to change some contact details and also try to get some kind of stall on starting to repay this account. The lady from the branch was very helpful and told me if I cant repay now I must leave it for the time being until FNB gets in contact with me then I can make payment arrangements. <br> <br> They've send a sms on the 1st of Dec to my previous cell no so I was not aware of it, and on the 31st of Dec they took the money off my account without a warning. It's unacceptable, I phoned a lady Ruby Hassin which was not very helpful at all. They've taken my home loan money which means I can't pay my house, this is really not the way to treat a customer of many years.