Very unprofessional

Dear FNB. It think it is the time to change your mission logo to: How can we let you down! <br> <br> Your Forex call centre is useless. Esp. Those responsible for processing customers' requests on: [Email Removed] email address. <br> <br> It's been now 2 months since I have app**** for MIS grant account review, and no one ever care to get back to me (sent 4 follow up email, and called 3 times).<br> Yesterday I phoned again and the lady responsible for this operation was on lunch (1pm, 3pm? How many lunches).<br> Today I phoned re. Internal transfer from my USD to ZAR account, they asked me to send an email, again no, care no respone, and no help.<br> <br> I've been with you since 2009 and I think it is the time for me to move to another bank. <br> <br> Last time (month ago) I did submitted a complaint but no one cares or even examined my issue (just the usual receipt email) .<br> <br> Feeling very sorry for this company, as such attitude and careless practice will never help anyone.