Very unimpressed client!!!

<p>I became an FNB client three years ago as I was highly dissatisfied with the lack of communication and errors at my previous bank. For three years I had no issues, literally went into a branch once, the day I opened my account. I chose the SMART account because a student who works part time it appeared to be the account that most suited my needs. I was not charged for EFTs or airtime purchases, nor was I charged for email and sms notifications. My service fee and value added service fees were never more than a few rands... that was until I opened my July statement to find that not only had my account type been changed without my knowledge, but the pricing structure of this EFTs as well as airtime purchases which she was then told was because had exceeded my limit of the ten free (which she wasn't even aware was a combination amount, not separate as the pricing pamphlet appears to indicate). I also queried why on the FNB system I am charged for sms and email notifications of R1.20 per notification when on my FNB Banking App it says an amount of R0.00. I then looked into the notification amounts which state that an email notification is R0.85 and sms notification is R0.90. So not only is the App misleading but I am also being overcharged for my notifications.</p> <p> </p> <p><br />I am highly unimpressed that FNB failed to communicate these changes to me. As a client I deserve to know when my account is changed as well as receive an email stating the new pricing structures. I also do not appreciate the app telling me I was not charged for notifications when in actual fact I am being charged for them OVER and ABOVE the amount stipulated in the pricing guide.</p> <p> </p> <p><br />Get with it FNB or alternatively I will take my business elsewhere!</p>