Very unhelpful "Premier" Service/

<p>I sent through a query about money deducted from my account, and was told that it wasn't deducted and to please check my history. Of course I checked, hence me querying it. I responded to Busisiwe Cindi and told her to please check. All I got was a generic email to fill in a form. I then asked if she could see the transaction I mentioned. She then told me it was debited from my credit card, and offfered no insight. I was asking who deducted it and why. She told me to fill in the form, which I did. I attached many screenshots and went to a lot of effort collecting the correct information(Jun 9). Only to get NO response. I emailed again complaining about service(13 Jun) no reponse. I emailed again to ask for her to put me in touch with someone who could help me(14 Jun). No response. Sent question marks (19Jun). Nothing. Again I asked what was going on (Jun20) Got a response to say money had been credited into my account. That was it. No explanation. No apology. I still dont know why the money was deducted. Or who refunded me. Since she obviously couldn't be bothered to help me, I asked for the email address of the ***** dept. which she never sent. She is a terrible employee, and I hope I never have to deal with her again. What an uncaring and disintered attitude. If this is the attitude that represents FNB, I will be keeping my banking options open.</p>