Very unhelpful and unconcerned with customers.

I have had the worst experience with FNB and home affairs. Since making the payment for my documents, I have been unable to make a booking due to issues with the home affairs website, contacting home affairs proved futile as there has been no response. trying to reach the portside branch for assistance has been equally disappointing. Reaching out to your support was no help at all as your staff simply told me to contact home affairs despite me telling them that home affairs have been unreachable. Can you please stop shifting blame and sort this service out. Why offer a service if you cannot fulfil it? I don't want to waste more time on hold for a call that will just go unanswered.