Very Unhappy With Services

We went to the FNB at Northmead Square in Benoni on the 19/02/18, a Monday to open an account for my son. We were told that his card could be collected in 3 - 5 days, but were assured by the consultant that we would definitely collect it on Wednesday, but we would get an sms once the card was there. By the following Monday we had heard nothing so I contacted the branch, only to be told that its actually 5 - 7 working days and that it had not yet been 7 days so they could not assist.

By the Thursday, I had not heard anything so I again contacted the branch. I was given two numbers to phone - both turned out to be courier companies that FNB uses to deliver cards to customers. I phoned the one who said they had no record of the card. I then phoned the other one who said that they had the card however my ID was not linked to the card so I could not sign for it, and my son is under age so he can not sign for it.

They said they would have contact the bank to get this rectified before they could deliver the card to us. That was two weeks ago and we still have not heard anything further from the branch.