Very unhappy with Private Banking

<p>I'm supposed to have a private banker by the name of Itumeleng Letsapa but the only time I've ever spoken to him was when he called me to upgrade to private banking. Eversince then, I can never get hold of him as he is always in a meeting and despite leaving messages, he never returns my calls. I erraneously transferred a bigger amount into my credit card account and now all of a sudden there is no funds available for me and I'm stuck at a petrol station with no money at night to fuel to get me home safely..Is this what private banking is all about?</p>