Very unhappy FNB Premier Customer

I've been with FNB for over 15 years. There were many times that I wanted to move but considering that no bank does everything well, I have weighed my options and because I love my Ebucks and am happy with the digital banking side of things, I have stayed loyal to the bank and the brand.

That said, I am however extremely unhappy right now. After numerous emails and telephone calls a very sensitive matter has not been rectified and is affecting my credit rating. I have logged calls and this matter has yet to be resolved and it is for this reason that I have taken to HelloPeter to express my frustration, After having accidentally transferred a minimal amount into an account that is "not active" I came to realise that a problem I thought had been resolved has not and this is years later. I logged a call with legal after having spoken to two consultants last week, both giving me different responses, I am still waiting for legal to get back to me.