very unhappy FNB are *******

FNB personal loans are a ****. you pay your premium every month without fail come the end of the loan term when your loan should be paid in full and you still owe an amount due to their January payment breaks and they without warning ***** half of your salary out of your account and even worse take more than what was even still owing on the account. I am now left with an arrears account and I cannot pay my kids school fees or my other accounts. all I get is the admin dept will contact you . I am very very unhappy I want this account paid up but I also need my money back. how many other people do you ***** money from without warning. ANd I have queried 3x via email why I still owed more money than I should have so close to end of loan term with no response. I want answers and my money asap