VERY UNHAPPY CUSTOMER!!! Bad service & Incomplete delivery

First of all FNB says "how can we help you" yet the experience i have had was such an inconvenience!!! i have ordered a smart device sometime in Dec 2017 with a SIM card. When the package arrived there was no sim card at all - I than connected the number provided ********** spoke to some guy and he took my details saying that he would connect me back, but he didn't until i had called again. I spoke to another guy of which he said he would escalate the issue further and and check why was the sim card not sent... He also said i have two options, 1. I could go to the nearest FNB to get a sim card or i could wait till the 2nd week of January 2018 and they would than delivery it. I said to him it is an inconvenience for cause i must run around for something which was suppose to be sent in the first place by them. I decided to call again today to find out what was the progress - come to find this guy called Ben was not sure and he told me the sim has been canceled yet it is still activated ???? anyway he gave me this number to call ********** , so I called spoke to another guy and i explain my story also i had emphasize that i was very frustrated and also annoyed - he said they could deliver but I WOULD THAN HAVE TO PAY A DELIVERY FEE????????? than i said i would rather cancel my contract and i would go and Hello Peter this... he told me " his telling me something than i am also telling him something" like hello... where is the customer service???? Than I call this number ********** of which i was also told to call... I explained myself again, remember in all this is my time & my airtime and my work of cause that i had to put aside to deal with this... The lady i spoke to said she would speak to her Team leader to find out what can be done, she took my details and said they will send another department an email and she would get back to me. I have to wait again until they decide what they going to do. I AM VERY ANNOYED AND FRUSTRATED AND THIS WAS SUCH AN INCONVENIENCE!!!!!!!! VERY UNHAPPY CUSTOMER .... FNB "HOW CAN WE HELP YOU" YET THEY DON'T