Very unhappy customer!!!

I don't know how many times I have had to come onto twitter and hellopeter to complain about FNB!!

I have unauthorized transactions on my account that were not done by me!! I have my card on me which I hardly use as I use my virtual card but I am told my card was used for these purchases from a company I do not know.

I called on Mon 24/06 while these transactions were still pending and I was told I will need to wait for them to be processed before anything can be done. On Thur the 27th when I called again, I was told that this should have not been the case and that my card should have been closed when I called but your consultants failed to advise me of this.

On the phone I was told I will have to wait 30 days for investigations like everyone else before I get feedback on what the outcome is which does not guarantee me getting my money back.

After the unpleasant call with FNB I went onto RB on twitter to express my dissatisfaction and he logged a complaint priority for me and I was to receive a call with 24-48 hours - till today no one has bothered to contact me, RB has tried to follow up but still no one has gotten back to me

I want my money back!! I cannot be with a bank that fails to protect my money that I work hard for.

I need someone to call and give e progress on this case so I can rest assured that someone is working on this.