Very unhappy customer

I have been banking with FNB for the past 25 +years I cannot believe the downhill that this bank has taken. There is nobody to help a customer, the service with the secure chats have become a nightmare. FNB is cutting their staff so badly that the staff seemed so overwhelmed and overworked that they cannot cope to help the customers. The bank premises have been cut down by a quarter of the business size so there is no help there as well God help us for the future especially the elderly that have no clue of the modern technology and online system 😭