Very unhappy customer

I would like to complain about the ***** section from FNB. First I was extremely happy with FNB phoning and telling me that they suspect ***** on my card, I need to apply for a new card and cancel my old one (costing me money going there and costing me money for a new card) they paid money into my account after everything was done, afterwards they started deducting money from my account- on one day and now on the 22nd again! FNB should realise that they should sort out their work before REFUNDING and DEDUCTING, if they suspected something they had to sort out the issue first and not transfer money into my account like they want to! I work on a budget! Where is my security with FNB now? Down the drain!! Extremely unhappy!