DM
Dumisani M

1 reviews | Active since Apr 2012

30 Jun 2016, 06:53

Very unhappy customer,

<p>This morning i checked my FNB statement only to find i had a couple random debits of R8, and they all add up. i called the call centre to quirey this and no one could give me an answer and i was hung up on by some rude employee. to make matters worse i cant send money via ewallet because of some security feature which was never communicated to me or any other FNB client. we pay for a service but dont get told our service is changing. doesnt seem right to me. i am beyond F****** off i want answers now, the person who calls me better have them.</p> <p> </p> <p>Its because of service like this that South Africa has one of the lowest service ratings IN THE WORLD!!! i always have to resort to Hellopeter to get assistance from this lot. why is that?? beyond words at this point. FNB is a joke!!!!!</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply30 Jun 2016, 08:12
Official

Good day dmaaga87,

Please accept our sincerest apology for the delay with your request. Your details were escalated to premier banking who will be in contact with you and provide you with detailed information.

Thank you for allowing us the opportunity to assist you with your request.

The reference for your complaint is 952818.

Kind regards

Complaints Resolution

Melinda Duvenhage

Email address: **********

Tel number: ********** (option one)