VERY UNHAPPY CLIENT

On 28 September I got an unexpected sms on my phone stating I purchase something with my card. That afternoon I phoned FNB and laid a claim of Cheque account *****. I was told that I will receive feedback in 10-14 days.

Last week I phoned FNB again just to do a follow up on my case and the guy says he will escalate the matter and will receive feedback from FNB in 48hours but until now I have not received any feedback. I phoned FNB in my lunchtime between 12h00 – 13h00 today but they kept me on hold for so long and I need to get back to work so put the phone down.

I feel like if this is the type of service I’m going to get from FNB, I would rather bank with another bank because then I know my money is not save with FNB.

I was always a proud customer of FNB, but if this is the type of service we get, I will inform everyone I know what type of bank this is.

This money that is gone / ******, is money that I use to buy food /electricity and now because of FNB we have to suffer this month.

Please get back to me ASAP.