1 reviews | Active since Mar 2017

15 Mar 2017, 19:01

Very unhappy client

Item: FNB (First National Bank)
Rating: 4

I made a booking online with bookings.com on Sunday 12th. As I was still deciding on the date and knew that I might make a change or cancel the following day, I did not provide all correct details. I put in the correct card number but provided incorrect CVV number to ensure that I don't get debited. Before I could make any changes to the booking my account was debited the next day. I then would like to know why FNB allowed the debit to go through without my full authorisation credentials. I deliberately inserted false CVV number how can a transaction still go through? Why was it not rejected then I would have been given a chance to pay via EFT and by then I would have decided about the accommodation. This is a serious security threat and I consider my accounts unsafe. If someone can get hold of my cArd number then they can make transactions the way the like since correct CVV number is not required? Please investigate why a correct CVV number was not required and get the transaction reversed soonest. I don't want to speak to the hotel as I did not give them full concent to do the deduction, FNB must answer me since I'm their client and they have given access to my account without my full consent. Amount deducted 620.28.

Helpful (0)

Replies (5)

FNB (First National Bank)'s replyOfficial

16 Mar 2017, 08:26

Good day Ms. zodwa-zulu-mokabane

Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.

We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.

Thanks regards

Rahim Salamaan

FNB Hello Peter Complaints Resolution

(W): ***

E-mail: ***

FNB (First National Bank)'s reply16 Mar 2017, 08:26

Official

Good day Ms. zodwa-zulu-mokabane

Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.

We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.

Thanks regards

Rahim Salamaan

FNB Hello Peter Complaints Resolution

(W): ***

E-mail: ***

FNB (First National Bank)'s replyOfficial

16 Mar 2017, 08:26

Good day Ms. zodwa-zulu-mokabane

Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.

We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.

Thanks regards

Rahim Salamaan

FNB Hello Peter Complaints Resolution

(W): ***

E-mail: ***

FNB (First National Bank)'s reply16 Mar 2017, 08:26

Official

Good day Ms. zodwa-zulu-mokabane

Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.

We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.

Thanks regards

Rahim Salamaan

FNB Hello Peter Complaints Resolution

(W): ***

E-mail: ***

FNB (First National Bank)'s replyOfficial

16 Mar 2017, 08:30

Good day Ms. zodwa-zulu-mokabane

Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.

We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.

Thanks regards

Rahim Salamaan

FNB Hello Peter Complaints Resolution

(W): ***

E-mail: ***

FNB (First National Bank)'s reply16 Mar 2017, 08:30

Official

Good day Ms. zodwa-zulu-mokabane

Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.

We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.

Thanks regards

Rahim Salamaan

FNB Hello Peter Complaints Resolution

(W): ***

E-mail: ***

FNB (First National Bank)'s replyOfficial

16 Mar 2017, 08:30

Good day Ms. zodwa-zulu-mokabane

Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.

We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.

Thanks regards

Rahim Salamaan

FNB Hello Peter Complaints Resolution

(W): ***

E-mail: ***

FNB (First National Bank)'s reply16 Mar 2017, 08:30

Official

Good day Ms. zodwa-zulu-mokabane

Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.

We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.

Thanks regards

Rahim Salamaan

FNB Hello Peter Complaints Resolution

(W): ***

E-mail: ***

FNB (First National Bank)'s replyOfficial

16 Mar 2017, 08:30

Good day Ms. zodwa-zulu-mokabane

Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.

We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.

Thanks regards

Rahim Salamaan

FNB Hello Peter Complaints Resolution

(W): ***

E-mail: ***

FNB (First National Bank)'s reply16 Mar 2017, 08:30

Official

Good day Ms. zodwa-zulu-mokabane

Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.

We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.

Thanks regards

Rahim Salamaan

FNB Hello Peter Complaints Resolution

(W): ***

E-mail: ***