1 reviews | Active since Feb 2018
VERY UNHAPPY BUSINESS OWNER
I have lodged a complaint with FNB 3 weeks ago. i paid money out of my business account to an invalid account. I asked for this matter to be investigated and only 2 of 5 transactions were investigated. FNB call center says the investigation indicated the money was returned to my account the same day. according to my bank statements branch manager and the lady who assisted me to lodge this issue telephonically in the branch stated this money was never returned to my account. FNB has given me bad service i want a senior person to contact me and i want my money refunded TODAY!!!!!!! in my account I have waited long enough.
Hello VangeliqueW ,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Hello VangeliqueW ,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***