Very unhappy business banking applicant

Very unhappy with the FNB online business banking department, I have opened a business account for a develement sports club, with the hopes of uplifting the youth and more especially the girls in our under privileged communities. I opened the account in August it is now November I still can't to date do any transactions on the account, haven't received an account number, no card. Can't do any fundraising or receive any sponsorships due to this matter I've spoken to approximately 15 consultants and they are all "escalating the matter" for the past 3 months, the only thing they do is "request the same document" I have submitted 7 times to date.