Very unhappy and Very disappointed in FNB!!!

I have contacted FNB Newton Park regarding my card collection on Monday, the lady said to me I can bring any account statement that is send to my physical address, but I did mention to her I don't have any Account statements that is 3 months old or recent as I have paid up most of my accounts in full. Today, Tuesday 12 May I went with my ID Document and Proof of Address that I do have and waited 30 minutes to be served which I think is such a waste of time to take a ticket and sit and wait. It was so much better where you went to enquiries and collect the card. <br> <br> Can someone please assist me with regarding to what they want from me - as I dont have any alternative accounts with my address on it. So if they don't help me with the proof of address that I have - I WILL CANCEL with FNB. <br> <br> They are getting really bad with their services and attitudes