Very unhappy and dissapointed

So unhappy with them at the moment App**** for a personal loan nine days ago where they charged me a lot of interest. I was contacted today about the personal loan and i told them i dont want to go with it. I phoned them back a half an hour later to try and see if we can do a different payment term and loan ammount and they told me they would have to do yet another ITC Check after the consultant told me that I wouldnt have to.

I then lodged a complaint and FNB phoned me back but they are still unwilling to help with the issue.

Another issue I have with them is that they will tell you they are going to phone you back tomorrow and then they only phone you the day after.

I will be changing banks really soon. Very dissapointed in FNB and i'll be telling people about how ****py their service is for years to come.

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