Very Unhappy and angry

Once again I find myself in a position where things were changed at FNB and no one says anything or informs you and no one can help you either. This is the most annoying and unhelpful bank and I wish I had never changed my Bank. The staff are inept and unable to help, they don't give you full information about what is happening or what changes will come when you change something at their recommendation so in effect you are not making an informed decision. for example 2 months ago I get a call (at an inconvenient time as always) to say I can be upgraded to a premier cheque/ credit card account and this will only cost me R 209 a month and it will all come off of one account no more of this some off cheque for cheque account and some off credit for credit card. you think thats great and must be cheaper only for me to get home and find it is now more expensive than what I was paying and essentially I don't get anything more or extra, they say you get access to personal bankers but it's not true, I still wait for responses for hours/ days or sit on hold for hours or meesgae on the private messaging system only to be told I am 12th in line and then they only respond again at an inconvenient time when you can't resond only to have them say good bye before you can messge because you haven't responded to them and go through the process again, I don't actually mind the slightly extra cost just the irritation of them making it all sound so wonderful when in actual fact it is a pain, and they also do not tell you that your E bucks will now work differently meaning for me I went from Level 4 one month getting nearly 3000 ebucks a month and just all of a sudden dropped to level 2 and am now getting 400 ebucks a month, had I known that I would not have changed over. I find FNB to be incredibly uninformative, the staff often can't actually assist and push you from Pillar to post. My ebucks tells me one of the ways to move up a level is to have and FNB personal loan coming off on a debit order, I already have that!!!!! I am really really annoyed and the fact that most of the reviews on here give you terrible ratings should mean you do something about it and change but you don't. If it wasn't for the amount of stuff I have with FNB I would change back to Standard Bank in a heart beat, Standard bank was always great to me I never had any issues and always knew exactly what was going on, I only changed banks cause most of my family was with FNB so it would make it easier for all if we needed to trf funds etc and the Ebucks were a great draw however at this point are pretty much non existant and therefore pointless. I am terribl unhappy with FNB.