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CHARL S

1 reviews | Active since Jul 2017

24 Apr 2019, 12:28

very unfair service

I app**** for a personal loan. received a message that it was approved - exact words - YOUR FNB PERSONAL LOAN HAS BEEN APPROVED REF: ********** ********** - RECEIVED MSG AT 16:17 I got hold of my contractor and told him to go ahead loan has been approved - then all of a sudden at 20:47 got message - we regret to advise that your loan application was unsuccessful. i do not have a problem with the application being turned down - why send 1st msg stating that it was successful - now builder is building and i dont have money to pay - i informed him as soon as i received the msg as it is urgent work that needs to be repaired - now thanks to fnb i have to face him and tell him .....sorry sir i cannot pay you you will have to wait for your money really FNB that is very unfair and very bad customer service

0
Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply24 Apr 2019, 13:13
Official
Good day Charl Schutte, 

Thank you for taking my call earlier.

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

 As per our telephonic conversation, a formal complaint has been logged and reference number ***  was issued.

I have referred the matter to the relevant department who will provide feedback.

Once again, I do apologise for the inconvenience and frustration caused.

Regards,

Hello Peter Complaints Team

***
CS
CHARL S's update15 May 2019, 15:28
Reviewer Update
The only thing i can still say is that i am very very dissapointed - i have been advocating so much as to what a nice bank FNB is that my children,brother and a few friends have moved over the last couple of years - now with this issue - FNB is still harping on as to why the loan was declined and making sure they steer away from the actual problem which is they send an sms confirming loan approval and then declined that very same loan(which i still wonder is that even legal) putting me in a very "bad "position. In stead of saying lets talk about this and see if there is any way of solving this for BOTH sides. As they say - i am the little ant me being angry or in trouble because of the mighty big bank's mistake is not gonna change anything. The last thing i can say about this is - if you bank with FNB never trust any comunication that you receive from them because at the end of the day they are the same as the OLD TRADITIONAL banks - so THANK YOU FNB BUT BE SURE THAT I WILL NOT BE SINGING YOUR PRAISES AGAIN.