bC
bright C

1 reviews | Active since Aug 2013

06 Oct 2015, 15:45

very stupid service.

Went to the atm to deposit cash. The atm cancelled the transaction and did not return my CASH. The following day I drove 98km back to the branch and waited an hour in the queue and they told to wait 48hrs ????. The person I am depositing the money to is stuck in Johannesburg trying to connect to Cape Town. So is it my fault that I used your atm FNB??? The branch told me they took the money out so why can't you deposit it straight away. I hate you FNB and I am ****ed off. Now my brother have to stay in the street because of you.

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply06 Oct 2015, 15:56
Official
Hello SIRBRIGHT84,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 776765.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)