DZ
Dee Z

1 reviews | Active since Mar 2017

08 Mar 2017, 12:12

Very slow service

<p>Hi, this is my 4th attempt at an fnb to activate my account after numerous telephonic conversations. Zevenwagcht mall has 10 counters but only 3 assistants whereby one seems to always he on tea or lunch. I don't understand the need for the other counters if you don't have the staff to accommodate a waiting list of nearly 40 clients!!! I'm at the point of reconsidering my salary switch because I'm not going get the information to our payroll on time !!!! I have been here since 11:40, and 1 person has been helped since then. I'm no 80 inline and they are on no 63!! In sane!!</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply08 Mar 2017, 15:23
Official

Good Day

I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Daffnie Govender

Complaints Resolution

Tel number: *** (option one)