Very slow response, please help

Fnb your my choice of bank, but not if you play around. It is a struggle to get to you collections department. I need to speak to this employee 5443F*** so that we can finish our business, because it seems to me the message does not get delivered to her. Everything on our side was ready everything was done the quote was signed but still it is a hassle to get things finalized and it is frustrating.